From the book lists at Adware Report:

All information current as of 14:39:26 Pacific Time, Monday, 21 February 2005.

Vendors Race to Get a Piece of the Enterprise IM Market

   by Yankee Group

    01 February, 2003


   Available for download now

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Editorial description(s):

Book Description
In late 2002,six major firms announced new enterprise instant messaging (EIM)products or significant upgrades:AOL,IBM/Lotus,Microsoft,Reuters,Yahoo!,and Oracle.Such rigorous competition in the enterprise IM space brings new options to companies,but these same businesses face significant challenges in making their decisions.Enterprises must decide which EIM product is the right one to implement and what strategy is the most appropriate to lead them into the world of ubiquitous corporate IM use. Corporate strategies must address EIM use both internally among employees and externally with customers and business partners.When deploying IM,enterprises have several models to consider:allow employees to use a public IM network,implement a proprietary hosted IM solution,or deploy an enterprise server IM solution. This report examines the alternatives,looks at a solution designed to work effectively with all the options, and presents recommendations to help businesses avoid making critical and costly mistakes.

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